{"xsrfToken":"6c6e7856a49c16a905d48facdfda3854f5a01898_lout","branding":{"id":"1","key":"fmnp","name":"Forget Me Not","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd75ab","headerLinkHoverBGColor":"#bd75ab","headerBadgeColor":"#bd75ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d8f0452b-b733-4bd6-8c25-c092b6ad523e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWQ5OWExYy04YWZiLTQyYWQtOWFkNS1kOWMwM2VmZDExMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4ZjA0NTJiLWI3MzMtNGJkNi04YzI1LWMwOTJiNmFkNTIzZSI6WyJyZWFkIl19LCJleHAiOjE3MjgyMjU1ODEsIm5iZiI6MTcyODIyNDk4MX0.7SWo3WcjmVcKRJlaYQJ6LMA2CeACNAmPs0LakKnd-tM&client=25d99a1c-8afb-42ad-9ad5-d9c03efd1109&mode=fit","logoId":"d8f0452b-b733-4bd6-8c25-c092b6ad523e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff93ae","helpCenterTitleColor":"#363636","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54944491-5dca-46f4-a607-6d2dc53a6bef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWQ5OWExYy04YWZiLTQyYWQtOWFkNS1kOWMwM2VmZDExMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0OTQ0NDkxLTVkY2EtNDZmNC1hNjA3LTZkMmRjNTNhNmJlZiI6WyJyZWFkIl19LCJleHAiOjE3MjgyMjU1ODEsIm5iZiI6MTcyODIyNDk4MX0.o7AaF8jqqoimF6kTwolZvZCpm997yveE4XQ4bSlGLe8&client=25d99a1c-8afb-42ad-9ad5-d9c03efd1109&height=300&mode=fit","bannerMediaApiFileId":"54944491-5dca-46f4-a607-6d2dc53a6bef","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"fmnp","projectId":10001,"serviceDeskId":1,"name":"Forget Me Not","description":"<p>If you are experiencing any problem or having issues using our service raise a ticket from here and we will respond within a few hours.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"18","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Having issues with billing or want a refund?</p>","icon":10484,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[1,3],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[1,3],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"16","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know if something is not working as intended and we'll get to work and fix it as soon as we can.</p>","icon":10476,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6,1],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6,5],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Have an idea of what we could add to our service?</p>","icon":10498,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[6,1,3,5],"key":""},{"id":"39","name":"Request account data","descriptionHtml":"","callToAction":"Request account data","introHtml":"<p>Request your data, we will send you .zip file containing everything related to your account on our databases.</p>","icon":10468,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1,3],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://forget-me-not.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Logins and Accounts"},{"id":6,"name":"Desktop App"},{"id":5,"name":"Servers and Infrastructure"}],"orderMapping":{"6":[16,14,12],"3":[39,18,2,14],"1":[39,16,14,2,18,15],"5":[12,14],"4":[12,14],"2":[13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FMNS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWQ5OWExYy04YWZiLTQyYWQtOWFkNS1kOWMwM2VmZDExMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgyMjYxODEsIm5iZiI6MTcyODIyNDk4MX0.rrPMwcwkV30dAoYshF3Vcqt-F51RZflsEl4olsn3aic","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"25d99a1c-8afb-42ad-9ad5-d9c03efd1109","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}